How do I redeem a promo code or use a gift card?
Enter your gift card or discount code in the promo code box at checkout and click “APPLY.”
Why is a promo code not being applied to my order if I have entered it correctly?
Some exclusions may apply for discount and promo codes. Note that some 2017 Acacia Swimwear, Frankie's Bikinis, and KAOHS products are not eligible for discounts at this time.
What bikini size should I purchase?
Check out our Size Chart for general size guides. Because every brand and style can differ, we've also given you sizing suggestions for each individual item in their product descriptions. Still have questions? We've got answers. E-mail firstname.lastname@example.org if you are having a hard time determining your size and need some extra help!
What is your return/exchange policy?
You can view our full Return & Exchange policy here.
Are the sizes and styles available in your physical storefront different from sizes and styles available on your website?
No. All inventory available in our brick and mortar location is identical to inventory available on our website, and vice-versa.
When will my order arrive?
All orders are dropped off at a shipping location within twenty-four (24) hours of purchase. Depending on your region, USPS Priority Mail takes between two to three (2-3) business days to arrive. If you selected UPS services, your shipping timeframe will be displayed within the option you chose. International orders are shipped via USPS Priority Mail International or UPS. Each country has a different customs process, so unfortunately we are unable to give a specific timeframe for international order arrival. You can track your package via the link sent to you in your Shipping Confirmation e-mail. If the status shows that the package has arrived in your country, please contact your local post. View our full Shipping Policy here.
I can't checkout: help!
The most common issue behind checkout problems is a billing address mismatch. Please ensure that you are entering the billing address currently on file with your credit provider. This can sometimes mean an old address, an old apartment number, or a different zip code that you've forgotten is registered to the card. If you are still having trouble checking out, consider checking out with PayPal. You can always e-mail us at email@example.com with specific details about the issue and we'll be happy to help!
Can I place my order by phone?
Absolutely! Our phone number is (512) 326-1443 (country code 1). From March through September you can place phone orders Tuesday through Saturday during the hours of 11AM-7PM and Sundays from Noon-6PM CST. From October through February you can place phone orders Tuesday through Saturday during the hours of 11AM-6PM and Sundays from Noon-5PM CST. We only accept debit and credit card payment via phone.
I'm in Austin, Texas. Can I purchase something online and pickup my order in-store?
Yes! We offer a free, in-store pickup option for local customers. Simply choose "LOCAL PICKUP" when prompted to select a shipping option at checkout and we will have your order ready and waiting at our storefront.
How is tax calculated in my order?
All orders shipping within Texas are subject to local tax rates.
I qualify for free shipping: how will my order be sent?
Domestic orders that qualify for free shipping are sent via USPS Priority Mail and take two to three (2-3) business days to arrive. International orders that qualify for free shipping are sent via USPS Priority Mail International. Each country has a different customs process, so unfortunately we are unable to give a specific timeframe for international order arrival. You can track your package via the link sent to you in your Shipping Confirmation e-mail.
I entered my shipping address incorrectly, what can I do?
If you have not yet received a Shipping Confirmation e-mail, shoot us an e-mail at firstname.lastname@example.org and we can easily switch the shipping address. If your package has already shipped, you can track your package by following the link in the Shipping Confirmation e-mail and file a claim with your shipping provider to attempt to have your package redirected to the correct address. If your shipping provider is unable to redirect the package and the status appears as "undeliverable," notify us of your preferred shipping address and we will ship it out to the correct address once it is returned to our storefront.
I'm outside of the United States and my package hasn't arrived!
Each country has a different customs process, so unfortunately we are unable to give a specific timeframe for order arrival. You can track your package via the link sent to you in your Shipping Confirmation e-mail. If the status shows that the package has arrived in your country, please contact your local post for more information. View our full Shipping Policy here.
I purchased a bikini last week and now it's on sale...
Sale and promotional prices are not retroactive at STILL&SEA, per our Return & Exchange Policy.
You're sold out of my preferred size/color/style. When will you be getting it back in stock?
We curate our products based on seasonality and generally do not restock on items once they have sold out.
I just received my bikini and it doesn't fit. How can I exchange it?
We recommend ordering your preferred bikini size from our site immediately so that we do not sell out of the item(s) in the time between your order return and store credit issuing. Next, ship back the item(s) that didn't fit along with your newest order number on an RA Form (which you can download here) so that we can give you a full refund. Alternatively, you can ship back the incorrect size and note the item you would like to exchange it for on the RA Form, but keep in mind that the correct size may sell out before we have processed the return. In either case, be sure that your exchange meets the requirements of our Return & Exchange Policy.
I just received my bikini and I don't like it. How can I return it?
Please first make sure that your order qualifies for return per our Return & Exchange Policy. Next, ship back the item(s) that you do not want along with an RA Form (which you can download here) to:
STILL&SEA - ATTN: RETURNS DEPT
2110 S Lamar Blvd., Ste. E
Austin, TX 78704
If you are unsure if your order qualifies for return, please e-mail us at email@example.com and we can help.
I returned an item, where is my store credit?
It takes three to five (3-5) days for STILL&SEA to process returns. If your return qualifies for store credit, we will issue a store credit code (in the form of a gift card) via the email you used when placing your original order. Store credit does not expire, can be used in-store or online, and can be combined with promotion codes. If you returned merchandise that does not qualify for return beneath our Return & Exchange Policy, you will be notified via e-mail about next steps.
I want to cancel my order, what should I do?
If you have not yet received a Shipping Confirmation e-mail for your order, please email us at firstname.lastname@example.org to notify us that you would like to cancel your order.
My swimsuit is defective, what can I do?
STILL&SEA will replace any defective merchandise returned to our storefront within ten (10) days of the original purchase date. STILL&SEA will not charge online customers any additional shipping costs for defective item(s) replacement. If you are an online customer, please e-mail us at email@example.com with pictures and details of the defect. Do not ship defective merchandise back to us unless it has been approved for return by someone on our team.
I applied for your Ambassador Program. When will I hear back?
First and foremost: thanks so much for your support of, and interest in, our brand! We get a lot of Ambassador applications, so give us some time to read through your submission. We try to get through applications as quickly as humanly possible, but you can generally expect to hear from us within a week if we think your vibe matches ours and we'd like to move forward with working together.